Delivery Policy and Terms of Service

Delivery Policy

Our policy is to make your delivery on the date requested (weather permitting) unless the client has specifically asked us to call first. If the recipient is not home at the time of delivery, our delivery staff with make as decision as to whether or not it is safe to leave the delivery (on a front porch, at another door, or with a friendly neighbor), and we will notify the recipient by phone and with a door tag. If cases of inclement weather (very hot, very cold, blizzard, etc.) we will call to reschedule delivery.

If you’re not sure if the recipient will be out of town, please check first or ask us to call to schedule their delivery. We generally need a two hour time span that the recipient will be home in to make the delivery. If a recipient is out of town and a delivery has been left for them without you asking us to call first to schedule the delivery, additional fees will apply for us to pick up and re-deliver your gift.

Deliveries made to addresses given and confirmed by the client that are incorrect or that do not have complete information are not subject to replacement or refund in the event of damaged, lost or damaged goods. Orders placed with missing or incorrect recipient contact information are subject to being left at the address with no refund or replacement for damaged, lost or stolen goods.

We make every effort to honor as many same day delivery request as possible. To ensure same day delivery, please order before 1pm. Call to confirm your delivery for same day can still be made if ordering after 1pm. If you have special delivery requirements or specific flower requests, we are happy to help. Please call the shop directly (603-343-4217) to place your order.

Payment

payment is expected at the time of purchase unless previous arrangements have been made between the client and business owner.  If payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased.  If no payment is received, no items will be delivered

Refund/Return Policy

Items that are delivered or received in unsatisfactory condition are entitled to be replaced on the next business day or on the next date that is convenient for the client.  The original items must be returned for replacement.  Refunds are granted on a case by case basis.  To request a refund, the client must contact within 48 hours of receipt of the product by email rebecca@nhflowerooom.com or phone 603-343-4217.  If the product received matches the description and the buyer is unsatisfied, seller is not responsible for a refund.  The seller is not responsible for a refund in cases of refused goods by the recipient.  

Cancellation/Special Orders

Orders for products requiring no special order can be canceled up to 24 hours prior to delivery with no penalty.  For orders requiring special orders, cancellations must be made prior to an order being placed with a grower for that special product.  For weddings and parties this is four weeks prior to the event date.  For most other special orders this is two weeks before the event.  No refunds can be given for orders canceled closer to the date of the event than stated prior.  There are no refunds given for deposits made on wedding flowers under any circumstances.  

Complaints

Any complaints should be directed to our email rebecca@nhflowerroom.com or can be called in directly to the flower shop at 603-343-4217

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item.  If any harm is incurred from the items purchased by the buyer, recipient or others, the seller shares no responsibility.  The seller is not responsible for any harm or damage to the buyer or recipient’s property once the item has been received.  If any property damage is incurred from items purchased by the buyer, the seller shares no responsibility.